Cancel guides
How to cancel Intercom
Intercom cancels from the billing settings of your workspace, with the standard SaaS catch: the cancellation applies at the end of the current term, and annual contracts need notice before renewal.
Quick answer
app.intercom.com — log in and follow the steps below. Cancelling takes about five minutes.
Step-by-step
- Open Settings → Workspace → Billing as an admin with billing permissions.
- Select Cancel subscription (or contact support via the Messenger if your plan requires it).
- Complete the cancellation survey and confirm.
- Export conversations and contact data before access ends.
What happens after you cancel
The Messenger stops working on your site at term end, and workspace access closes — there's no free tier to fall back to.
Worth knowing
- Per-seat and resolution-based charges bill to the end of the term — removing teammates early reduces the next invoice, not the current one.
What the charge looks like
Intercom typically bills $39–$500 per month, and its renewal emails come from intercom.io. BeforeItBills detects those emails automatically and warns you 7 days before each charge — so the next renewal never sneaks past you.
Stop finding out after the charge.
BeforeItBills scans your inbox and warns you 7 days before any subscription bills you. No bank connection — free on iOS.
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